Shipping policy

At Solmor Jewels, we are committed to ensuring that your jewellery reaches you safely and on time. Please read our shipping policy below for details about delivery timelines and shipping charges.

1. Domestic Shipping – India

We currently offer delivery across India.

  • Orders are generally delivered within 3–7 business days after dispatch.

  • Orders below ₹599 will incur a flat shipping charge of ₹50 per order.

  • Orders of ₹599 and above are eligible for free standard shipping within India.

  • Delivery timelines may vary slightly depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

2. International Shipping

We also accept orders for international delivery.

  • International shipping charges are additional and will depend on the destination, package weight, and applicable shipping rates.

  • Any applicable customs duties, import taxes, or other charges imposed by the destination country may be payable by the customer.

  • International delivery timelines may vary depending on the destination country and customs clearance.

3. Order Processing & Dispatch

Orders are carefully packed and prepared for dispatch after successful order confirmation.

Once your order has been shipped, you may receive shipping and tracking information through the contact details provided at checkout, where tracking is available.

4. Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to:

  • Courier or logistics delays

  • Weather conditions

  • Public holidays

  • Remote delivery locations

  • Incorrect or incomplete address information

  • Customs clearance for international orders

  • Other circumstances beyond our control

We appreciate your patience in such situations.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address and contact information at the time of placing an order.

If an order is returned to us because of an incorrect or incomplete address, or because the recipient was unavailable to receive the package, additional shipping charges may apply for re-delivery.

6. Damaged or Missing Packages

If your package arrives damaged, please contact us as soon as possible with photographs/videos of the package and the jewellery received so that we can review the issue and assist you.

For packages that appear to be lost or significantly delayed, please contact us so that we can coordinate with the shipping carrier and investigate the shipment.

7. Contact Us

If you have any questions regarding your order or shipping, please contact Solmor Jewels:

Phone: 7023148332
Email: solmorjewels@gmail.com

Address:
Near Shiv Ji Mandir,
New Housing Board,
Madanganj-Kishangarh,
Dist. Ajmer, Rajasthan – 305801, India

We are always happy to assist you.

Solmor Jewels
"Where Fine Jewels Meet Bare Skin"